AI order-taking
AI order taking: cart, address, done
- Matches items to your menu
- Requires a delivery address
- Enforces minimum order
WhatsApp ordering for kitchens
Cloud kitchen software, direct WhatsApp orders you own.
AI takes delivery and pickup orders from your menu and updates customers at every step.
No credit cardNo setup feeNo commission
Fatima A.onlineDelivery order
Hi! Can I get 2 chicken biryani, one spicy and one mild, plus a raita? Delivery please.
AI order desk
Sure! 2x Chicken Biryani (1 spicy, 1 mild) and 1x Raita, delivery. Total $22.50 with the delivery fee. What's the address?
Villa 14, Palm Street, near the mosque.
AI order desk
Thanks! Order #K-118 is in. I'll message you as it's confirmed, prepared and on its way.
InternalOrder #K-118 placed · staff notified
Order board · Kitchen
#K-118New order
Delivery
- Items
- 2x Chicken Biryani, 1x Raita
- Notes
- 1 spicy, 1 mild
- Address
- Villa 14, Palm Street
- Total
- $22.50 incl. delivery
Order placed in the chat.
Staff accept it on the board.
Built forCloud kitchensGhost & dark kitchensHome chefsMeal-prep & tiffinBakeries & cake shopsDelivery-first brands
Features
Cloud kitchen software features for WhatsApp ordering.
Built around your menu, kitchen and repeat customers.
WhatsApp Order Taking
Digital Menu
Live Order Board
Order Status Updates
One-Tap Sold Out
Delivery Fee & Address
Reorder Campaigns
Voice Note Orders
Order Analytics
Shared Team Inbox
Late-Order Tasks
Official WhatsApp API
Also included
- Replies in the customer’s language
- Pickup and delivery order types
- Tax and delivery fee settings
- Approved templates or session messages
- Order notes for custom requests
- Opt-in and opt-out per customer
How it works
Start WhatsApp ordering in three simple steps.
No developer, no reseller onboarding, and no setup fee.
- 0130 seconds
Create your free account
Just an email. No credit card, and no setup fee.
- 02~2 minutes
Connect the number you already use
Log in with Facebook, pick your number. Keep your current app.
- 03~10 minutes
Build your menu
Pick the Cloud Kitchen preset, add items, modifiers and delivery fee.
What it does
Cloud kitchen WhatsApp ordering, step by step
Five kitchen moments, one number.
Order board & updates
Order status updates sent automatically
- Accepting sends the confirmation
- Preparing, ready, out for delivery
- Feedback request when done
Order board
Live order board for your kitchen
- Live board with alerts
- Delivery fee and tax set once
- Task when an order runs late
Reorder campaigns
Reorder campaigns that bring buyers back
- Targeted by order history
- Meta-approved templates
- Track reads and replies
Sold-out items
Sold-out items never get offered
- One-tap sold out
- Never added to a cart
- Alternatives from your menu
Playbooks
WhatsApp ordering for every food business
Pick yours and watch the chat.
Cloud & ghost kitchens
Delivery and pickup only, no dining room
Friday peak: orders arrive faster than staff can read them.
Two beef burgers and fries, delivery to Block C, Flat 12.
AI assistant
2x Beef Burger and 1x Fries, delivery to Block C, Flat 12. Total $19. Place it?
Yes.
AI assistant
Order #K-204 is in. I’ll message you as it moves.
What the product does
What the product does
- Builds the cart from your live menu
- Alerts staff and lists it on the board
- Messages the customer at each status
Home chefs & homemade-food sellers
Small menus, personal service
A home cook takes orders by voice note between batches.
[voice note] Six empanadas and a litre of salsa for tomorrow evening.
AI assistant
Six empanadas and 1 litre salsa. Is tomorrow evening pickup or delivery?
Pickup.
AI assistant
Placed as pickup with your note for tomorrow evening.
What the product does
What the product does
- Understands voice notes
- Takes pickup or delivery orders
- Keeps the customer’s note on the order
Meal-prep & tiffin services
Regular customers, repeat orders
A customer wants the same weekly lunch box again.
Same lunch box as last week, please.
AI assistant
Chicken rice lunch box, delivered to your saved address? Total $8.
Yes please.
AI assistant
Order placed. I’ll message you when it’s on the way.
What the product does
What the product does
- Orders are placed each time in the chat
- Reorder campaigns nudge regulars
- No subscription billing; orders are one by one
Bakeries & cake shops
Custom orders with notes
A customer wants a birthday cake with a message.
Chocolate cake, 1 kg, “Happy Birthday Aisha”, pickup Saturday.
AI assistant
1 kg Chocolate Cake with the message “Happy Birthday Aisha”, pickup Saturday. Place it?
Yes.
AI assistant
Placed. Our team will confirm the pickup time.
What the product does
What the product does
- Carries the message in the order note
- Staff confirm custom orders on the board
- Tells the customer when it is ready
Biryani, pizza & burger brands
High volume, repeat customers
A pizza brand wants customers to reorder without an app.
Large pepperoni and a garlic bread. Delivery.
AI assistant
1x Large Pepperoni and 1x Garlic Bread. Same address as last time?
Yes.
AI assistant
Order #K-311 placed. Updates coming.
What the product does
What the product does
- Reads items and modifiers from chat
- Sends win-back messages by order history
- Shows top items and peak hours
Catering & bulk orders
Large orders that need a human
An office asks for lunch for 40 people.
Can you cater lunch for 40 people on Thursday?
AI assistant
Yes, we take group orders. I’ll pass this to our team with your details so they can confirm menu and price.
Great, thanks.
AI assistant
Done. A team member will reply here shortly.
What the product does
What the product does
- Hands large orders to your team
- Keeps the whole thread in the shared inbox
- Lets staff place the order on the board
Pricing
Cloud kitchen software pricing, no commission
In your own currency, with no setup fee.
Starter
Home chefs and single-brand kitchens
$19/mo
billed monthly
3M AI credits / month
- AI order-taking on WhatsApp
- Digital menu with modifiers & sold-out
- Live order board with alerts
- Order status messages
All Starter features (+3)
3M AI credits / month
- Order analytics
- Shared team inbox
- 3 team seats · 1,000 contacts
7-day free trial · no credit card
Most popularStart free trial
Growth
Busy kitchens with a team
$49/mo
billed monthly
20M AI credits / month
- Everything in Starter, plus:
- Reorder campaigns to segments
- Payment links you can send in chat
- Calls from the chat
All Growth features (+3)
20M AI credits / month
- 3 WhatsApp numbers
- Team roles & permissions
- 10 team seats · 25,000 contacts
7-day free trial · no credit card
Pro
Multi-location operators
$99/mo
billed monthly
50M AI credits / month
- Everything in Growth, plus:
- AI replies in voice notes
- Call recording & transcription
- Campaign ROI tracking
All Pro features (+3)
50M AI credits / month
- 10 WhatsApp numbers
- Priority support
- 50 team seats · 100,000 contacts
7-day free trial · no credit card
Questions
Cloud kitchen WhatsApp ordering FAQs
How can a cloud kitchen take orders on WhatsApp?
Connect your number, build your menu and set your delivery fee. The AI builds the cart, asks for the address and places the order on your board with an alert.
What is a WhatsApp ordering system?
It turns order chats into structured orders with items, modifiers, address, total and status, so your team works from a board, not scrolling messages.
How do I get direct orders instead of marketplace orders?
Put your WhatsApp number or QR code on packaging and social profiles. Direct customers stay on your list for win-back messages by order history.
Does the AI place orders on its own?
It builds the cart and places the order, or waits for a staff tap if you turn approval on. Orders arrive as Pending and the confirmation goes out when you accept.
Can it handle voice-note orders?
Yes. Voice notes are understood, and the AI replies in the language the customer uses.
How do I mark an item sold out?
One tap in the menu. The AI will not offer it or add it to a cart, and can suggest an alternative.
Can customers get order updates?
Yes. They are messaged when the order is received, confirmed, preparing, ready, out for delivery and completed, then asked for feedback.
How do customers pay?
The AI records the order. Payment collection stays with your kitchen, for example cash on delivery or a link your team sends in the chat on Growth.
Does it connect to my POS or delivery apps?
No. It is a direct ordering channel beside them. API and webhooks exist on Growth if your team wants to connect systems.
How do I bring customers back?
Send an approved template to customers by order history, such as people who have not ordered for three weeks.
Do I need the WhatsApp Business API?
Yes. The official Cloud API avoids the account-ban risk of unofficial tools and supports a shared inbox and templates.
How long does setup take?
About 10 minutes. Create an account, connect your WhatsApp Business number with Facebook login, then build your menu and delivery fee.
Take direct orders on WhatsApp.
Connect your number. The next order lands on your board, complete.
No credit card · No setup fee · Start in minutes